Terms & Conditions
CLIENT TERMS AND CONDITIONS
Please read these terms and conditions which apply to the provision of my professional services. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your course of therapy.
You may be offered a free 30-minute online consultation per RTT® Session with the purchase of a RTT® Session or RTT® Package. No therapy will be provided during the consultation.
The purpose of this consultation is to discuss the presenting issue, what to expect, and any questions you may have about hypnotherapy and Rapid Transformational Therapy®. During these calls, estimates of the number of sessions required to deal with your presenting issue are given on the basis of the information presented at that time. Estimates are only rough guidelines and are subject to change.
BOOKING & PAYMENT
Full payment is payable at the time of booking. Where payment is not received on the day of booking, the session will be cancelled and available for you or others to book. It is your responsibility to pay the session or event fees to guarantee your booking.
CANCELLATION, RESCHEDULING & REFUNDS
Cancellation & rescheduling
We understand life happens. If you need to cancel or re-schedule, you may log in as a member and cancel or reschedule up to 2 days prior to the session or event.
No refunds will be issued for cancellations or no shows within 48 hours of the event.
All therapy service and program fees paid are for our time and professional expertise and are not a guarantee of a successful outcome, although we will do our best to assist you with your therapy needs. Therefore, no refunds will be given for any services, classes, courses, and programs, attended or missed.
Where a therapy value plan have been booked and paid for in advance, if you choose to discontinue your therapy process before attending the remainder of the plan, a minimum of 30 days notice is required before your next scheduled service. A pro rata refund will be issued after deduction of the full standard service fee you have attended.
All professional fees will be disclosed to you prior to booking. Our professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking.
Payment may be made online via email funds transfer, credit, Square, or PayPal™. Cash and cheques will not be accepted.
CONTACT BETWEEN SESSIONS
Any contact between sessions will be by email, Facebook messenger, social media, or requested scheduled telephone call within 48 hours between Monday through Thursday. Any messages received outside of these days will be dealt with the following weekday.
MEDICAL OR PSYCHOLOGICAL CONDITIONS
I may ask questions about your medical history to establish any contra-indications to treatment. This will also help to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update me of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.
If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g. GP, Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any therapy sessions can commence.
Please note that I will be unable to offer my professional services if you suffer from epilepsy or any form of psychosis.
You must be at least 18 years old to participate in online sessions. Clients under the age of 18 years old must be accompanied by a parent or guardian and will be seen in-person.
ATTENDING YOUR SESSIONS
Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.
Hypnotherapy recordings should not be listened to whilst driving, operating machinery, or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied, or sold under any circumstances.
OUTCOME OF SESSIONS
The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, I will always endeavor to use my best efforts and skills to work towards your goals and intended outcomes.
STANDARDS OF BEHAVIOUR
During the course of any therapy session, I will treat you with respect and not abuse the trust you place in me. I will use best practice at all times in our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging to either me or any other person.
You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour, I will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.
All contact, including sessions, telephone conversations, Facebook Messenger, any internet or social media messenger chats, and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:
Where you give permission for confidentiality to be broken
Where I am compelled by a court of law
Where the information is of a nature that confidentiality cannot be maintained, for example:
The possibility of harm to yourself or others exists
In cases of fraud or crime
When minors (under 18 years old) are involved
Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on request.
LIABILITY & INDEMNITY
Under no circumstances will Wendy Lee-Chu be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by Wendy Lee-Chu. In addition, you agree to defend, indemnify, and hold Wendy Lee-Chu harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.
These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of England and Wales [or insert your country]. You agree to submit to the exclusive jurisdiction of the English [or insert country] courts to settle any dispute which may arise out of or in connection with these terms and conditions.
TERMS AND CONDITIONS UPDATES
These terms and conditions are subject to revisions without notice. Please familiarize yourself with any amendments if you have re-started therapy with me after a long period of absence.
CONCERNS & COMPLAINTS
If you have a concern or complaint regarding your therapy, please discuss this with myself in the first instance and I will endeavour to resolve the issue.
STATEMENTS OF UNDERSTANDING
By purchasing Rapid Transformational Therapy® (RTT®) & Hypnotherapy Session(s), I agree to abide by the terms and conditions of the Client Agreement. You also agree with the statements below:
I confirm that I have been advised by Wendy Lee-Chu of the scope of the therapies that he/she provides and give my full consent to receiving therapy sessions from Wendy Lee-Chu
I understand that results may vary from person to person and the agreement by Wendy Lee-Chu to work on the issues or problems presented by me, using whatever therapies are appropriate to my situation, in no way implies or guarantees the resolution of any presenting problems or issues.
I understand that hypnotherapy or any other therapy or information provided by Wendy Lee-Chu either in person, via telephone, Facebook Messenger, any internet or social media messenger chats, email, social media, or internet, is not a replacement or substitute for medical,
psychological or psychiatric treatment. If I have any doubts or concerns about my health, I will seek advice from an appropriate qualified healthcare professional.
I declare that, if advised by Wendy Lee-Chu prior to or following any therapy sessions, to seek medical approval, I will consult with my GP, hospital consultant and/or other healthcare professional and gain the appropriate written approval for Wendy Lee-Chu prior to the next therapy session.
I have been advised that I am free to terminate any or all sessions at any time.
I understand that my level of motivation is vital in the therapy process and I agree to participate to the best of my ability at all times, including making reasonable use of therapeutic suggestions during and between sessions, as well as listening to MP3 recordings and/or carrying out other therapeutic tasks as appropriate.
I have accurately and truthfully answered any questions and provided background information during the initial consultation and /or first therapy session and will continue to do so during any subsequent therapy sessions.
By purchasing an Rapid Transformational Therapy® (RTT®) & Hypnotherapy Session(s), I consent that Wendy Lee-Chu may release information to a specific individual or agency if it has been determined that a vulnerable person (child or elder) is at risk; if I, as a client, am in imminent danger to myself or others; or if a subpoena of records has been requested.
I also understand that, at any time, Wendy Lee-Chu may discuss aspects of my case with other colleagues keeping my full name and identity completely confidential always unless I have given permission otherwise.