Terms & Conditions

CLIENT TERMS AND CONDITIONS
Please read these terms and conditions which apply to the provision of my professional services. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your course of therapy.


BOOKING & PAYMENT
Full payment is payable at the time of booking.  Where payment is not received by the day of booking, the session will be cancelled. It is your responsibility to pay the session or event fees to guarantee your spot.


SESSION FEES
All professional fees will be disclosed to you prior to booking. Our professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking.


Payment Methods
Payment may be made online via Credit, Apple Pay, or PayPal™. Cash and cheques will not be accepted.

CANCELLATION, RESCHEDULING & REFUNDS


Cancellation & Rescheduling
We understand life happens. If you need to cancel or re-schedule, you may log in as a member and cancel or reschedule up to 2 days prior to the session or 7 days for group sessions or events.  

Refunds
No refunds will be issued for cancellations or no shows within 48 hours of the event. 

All therapy service and program fees paid are for our time and professional expertise and are not a guarantee of a successful outcome, although we will do our best to assist you with your therapy needs. Therefore, no refunds will be given for any services, sessions, classes, courses, and programs, attended, missed, or no shows. 

 

Where a therapy pricing plan or package have been booked and paid for in advance, if you choose to discontinue your therapy process before attending the remainder of the plan, a minimum of 30 days notice is required before your next scheduled service.  A pro rata refund will be issued after deduction of the full standard service fee you have attended. No refunds will be issued for events purchased, including group therapies, workshops, and sessions.


CONTACT BETWEEN SESSIONS
Any contact between sessions with the purchase of packages or pricing plans will be by email for personal questions or concerns. We will do our best to respond at the earliest possible time.  We do recommend searching/sharing in the private community for answers to questions you have to also support others in their healing journey.


ATTENDING YOUR SESSIONS
Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.


MEDICAL OR PSYCHOLOGICAL CONDITIONS
We may ask questions about your medical history to establish any contra-indications to treatment. This will also help to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update me of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.


If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g. GP, Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any therapy sessions can commence.
Please note that we will be unable to offer our professional services if you suffer from epilepsy or any form of psychosis. Should you move forward with and take part in any services provided, you are fully responsible for your own mental, physical, and spiritual health. Wendy Lee-Chu, collaborative partners, staff and guests are not liable for your health and well-being.


AGE RESTRICTIONS
You must be at least 18 years old to participate in online sessions. Clients under the age of 18 years old must be accompanied by a parent or guardian and will be seen in-person.


HYPNOTHERAPY RECORDINGS
Hypnotherapy recordings should not be listened to whilst driving, operating machinery, or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied, or sold under any circumstances.


OUTCOME OF SESSIONS
Everyone's results will differ. The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, Wendy Lee-Chu, all its collaborative partners, and employees will always endeavor to use my best efforts and skills to work towards your goals and intended outcomes.


STANDARDS OF BEHAVIOUR
During the course of any therapy session, I will treat you with respect and not abuse the trust you place in me. I will use best practice at all times in our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging to either me or any other person.
You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behavior, I will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.


CONFIDENTIALITY
All contact, including sessions, telephone conversations, Facebook Messenger, any internet or social media messenger chats, and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:
•    Where you give permission for confidentiality to be broken
•    Where I am compelled by a court of law
•    Where the information is of a nature that confidentiality cannot be maintained, for example:
•    The possibility of harm to yourself or others exists
•    In cases of fraud or crime
•    When minors (under 18 years old) are involved
•    Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on request.


LIABILITY & INDEMNITY
Under no circumstances will Wendy Lee-Chu, collaborative partners, therapists, and employees, be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by Wendy Lee-Chu, collaborative partners, therapists, and employees. In addition, you agree to defend, indemnify, and hold Wendy Lee-Chu, collaborative partners, therapists, and employees, harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.


GOVERNING LAW
These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of the country respective of the therapist you worked with. You agree under no circumstances will you ever submit to any or all the exclusive jurisdiction of the English courts respective of the location of the therapist to settle any dispute which may arise out of or in connection with these terms and conditions. You agree that all disputes will be discussed and resolved between you and the therapist, collaborative partner, or Wendy Lee-Chu involved.


TERMS AND CONDITIONS UPDATES
These terms and conditions are subject to revisions without notice. Please familiarize yourself with any amendments if you have re-started therapy with me after a long period of absence.


DATA PROTECTION
For my services, your personal data is collected, processed, used, and stored in accordance with the following privacy policy. By booking an appointment, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check my website periodically for any changes.


CONCERNS & COMPLAINTS
If you have a concern or complaint regarding your therapy, please discuss this with myself in the first instance and I will endeavor to resolve the issue.

STATEMENTS OF UNDERSTANDING
By purchasing any product, service, transformational therapy, and/or hypnotherapy Session(s), you, the client, agree to abide by the terms and conditions of the Client Agreement. You also agree with the statements below:


"I confirm that I have been advised by Wendy Lee-Chu, collaborative partners, and staff of the scope of the therapies that he/she provides and give my full consent to receiving therapy sessions from Wendy Lee-Chu, collaborative partners, and staff.


I understand that results may vary from person to person and the agreement by Wendy Lee-Chu, collaborative partners and staff, to work on the issues or problems presented by me, using whatever therapies are appropriate to my situation, in no way implies or guarantees the resolution of any presenting problems or issues.


I understand that hypnotherapy, any other therapy, products, services, or information provided by Wendy Lee-Chu, collaborative partners and staff, either in person, via telephone, Facebook Messenger, any internet or social media messenger chats, email, social media, internet, or any other format, is not a replacement or substitute for medical, psychological or psychiatric treatment. If I have any doubts or concerns about my health, I will seek advice from an appropriate qualified healthcare professional.


I declare that, if advised by Wendy Lee-Chu, collaborative partners and staff, prior to or following any therapy sessions, to seek medical approval, I will consult with my GP, hospital consultant and/or other healthcare professional and gain the appropriate written approval for Wendy Lee-Chu, collaborative partners and staff, prior to the next therapy session.


I have been advised that I am free to terminate any or all sessions at any time. I have read and agree to the refund, cancellation, and rescheduling terms stated above, and I understand that may be updated at anytime.


I understand that my level of motivation is vital in the therapy process, and I agree to participate to the best of my ability at all times, including making reasonable use of therapeutic suggestions during and between sessions, as well as listening to audio recordings and/or carrying out other therapeutic tasks as appropriate.


I have accurately and truthfully answered any questions and provided background information during the initial consultation and /or first therapy session and will continue to do so during any subsequent therapy sessions.